- All
- Orders
- Customization
- Size and Fit
- Shipping & Delivery
Orders
How can I place a bulk order?
You can fill out the form on our Get in Touch page, email us at contact@betterleatherpvt.com, or reach out via WhatsApp.
What is your MOQ (Minimum Order Quantity)?
Our MOQ is 50 pieces. However, we’re happy to accommodate special requests as we prioritize building long-term relationships.
Are there any charges for requesting a quotation or consultation?
No, we offer free quotations and consultations. Feel free to contact us anytime.
Can I get my jacket custom-made in any type of leather?
Absolutely! We specialize in premium leather sourced from top tanneries, including lambskin, sheepskin, goatskin, buffalo-hide, and cow-hide.
How can I order a sample?
Simply fill out the form on our "Get in Touch" page, email us, or contact us via WhatsApp with your sample requirements.
Can I modify or cancel my order after placing it?
Once production begins, modifications or cancellations are not possible as each order is custom-made and requires a 50% advance payment.
What payment options do you accept?
Our standard payment method is wire transfer to our business account, but we can discuss alternative options based on your needs.
Can I get a refund after canceling my order?
No, the advance payment is non-refundable.
What if I receive a defective piece?
While rare, if you do receive a defective item, please contact us. We carefully inspect, pack, and share photos of your order before dispatch, and we’ll work with you to resolve any issues.
Customization
What types of customizations do you offer?
We provide a wide range of customization options to meet your requirements. Visit our Customization page to explore common options, or reach out to discuss any specific requests.
Do you provide private labeling services?
Yes, we offer private labeling services. You can customize everything from the leather type and design to branding elements like logos, labels, and packaging. Our goal is to help your brand stand out.
Is there an additional cost for custom designs?
No, our pricing is all-inclusive. We provide a detailed quote upfront based on your specific requirements.
Can I provide my own design?
Yes, you can share your designs with us. Just send reference images or sketches via our Get in Touch form, email, or WhatsApp to start the process.
Can I get any type of leather jacket custom-made? What details do I need to provide?
Absolutely! Share your design or reference images, along with any specific details, through our "Get in Touch" form, email, or WhatsApp, and we’ll bring your idea to life.
Size and Fit
What sizes do you offer?
We offer all standard sizes used globally and can also accommodate custom size requests.
How can I determine the right size for my order?
Refer to our Size Guide to select a standard size or provide your own measurements for a custom fit.
Do you offer custom sizing?
Yes, we do. However, we strongly recommend ordering a sample first to ensure the perfect fit and avoid any potential issues.
Shipping & Delivery
What are your shipping costs?
Shipping costs depend on factors like location, mode of transport, and delivery timeframe. We offer multiple shipping options based on customer preferences.
Which courier services do you use?
We typically use FedEx and DHL for express deliveries to ensure premium service. However, you can request a specific courier service based on your requirements.
Can I change my shipping address?
Yes, you can update your shipping address during the manufacturing phase. Changes are not possible once the order has been shipped.
Can I track my order?
Yes, we’ll provide you with a tracking ID so you can monitor your order during transit.
Will customs and import duties apply to my package?
Yes, these charges are determined by the receiver’s country and are the buyer's responsibility.
What shipping options do you offer for bulk orders?
We provide flexible shipping options, including air and sea freight, using reliable logistics companies.
Do you ship worldwide?
Yes, we cater to orders globally.
How long will it take to receive my order?
Delivery time depends on the order size and type of jacket. We’ll provide an estimated timeline during the order process.